Self-Service Account Unlock

If you have reset your password and are still unable to logon, your account may be locked. This normally occurs after 5 or more failed login attempts.

To unlock your account visit the Microsoft Online Password Reset page. This can be done on a cellphone or another device. If you have not registered for self-service password reset, please see: Self-Service Password Reset : IT Helpdesk

Enter your RFG email address (usually name.surname@rfg.com):

Select ‘I know my password, but still can’t login’:

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Enter the code displayed in the Microsoft Authenticator app:

Your account will be unlocked:

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